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Domingo, 12 de Outubro de 2008

Management : process of getting things done, effectively and efficiently, through-with other people

 

The management processes are based in a simple rule: the POLC rule – Planning, Organizing, Leading and Control, interrelated and simultaneously.
Planning is both the organizational process of creating and maintaining a plan; and the mental process of thinking about the activities required to create a desired future on some scale (like for example the tactical plan development).
Organizing is the act of rearranging elements following one or more rules (like for example, rearranging our sales reps territories).
Leading is the ability "to get people to follow voluntarily“, affecting the human behavior so as to accomplish a mission designated by the leader (like for example, coaching a sales representative).
 
Control in management means setting standards, measuring actual performance and taking corrective action. So control is a foreseeing action whereas earlier concept of control was used only when errors were detected (like for example, define and check regularly the Key Performance Indicators –KPIs- previously defined; and do something is something has a big chance of going wrong).
According to different managerial levels, the importance of each process changes, from a more tactical approach, more near to the field; to a more strategic approach (going up in the scale of managers), related to plan and organize, and less related to the operations (what doesn´t means far from the business, on the contrary). Top-level managers require an extensive knowledge of management roles and skills, they have to be very aware of external factors such as markets, and their decisions are generally long-term nature, they are
responsible for strategic decisions. Middle management have a specialized understanding of certain managerial tasks. They are responsible for carrying out the decisions made by top-level management.
First line managers ensures that the decisions and plans taken by the other two are carried out. Their decisions are generally short-term ones. In conclusion, Managers should spend their time , in each process (POLC), according to his level. We can not have a top manager thinking about details of the organization…
 
 
publicado por Ana Maria Abreu às 23:59
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